Warranty and Maintenance

                                              Service system
 
We endeavor to offer the most thoughtful and comprehensive service system with technical
and other support. All products enjoy from 3 year to life-time free replacement warranty.
 
 
a).  After-sale service commitment
 
    1. We ensure all the lightning protection products are new equipment,and can meet
           all technical standards stated in the corresponding specifications;

    2. We warrant all of our SPD products to be free of defects under normal use for
           at least 3 years.  If clear evidence provided (Examination of returned unit 
           or photograph of the damaged unit) proves the malfunctioning of product due to
           its quality, free replacement will be delivered.

    3. We provide free technical advisory service and consultation. Support will be in
           the form of telephone, mails or facsimile transmission.

       4. OPPLEI has the right to the interpretation of related terms.
          Please contact us to settle through friendly negotiation if there is a different suggestion.
 
 
b). Service Process:
 
   1. Replacement and maintenance service process
     

   2. Technical guidance service process

 
c). Installation training：
 
For the convenience of clients to correctly install our surge protectors, we provide installation training
service as follows:
 
    >The whole lightning protection solutions; Surge protectors’ installation instructions;
    >Senior engineer’s telephone support;
    >Regular training for installation of surge protectors;
    >On-site installation instructions（Charge applies);
 
If you have any question with your installation, you are welcome to call our service hotline 86-755-23065589
 or send E-mail to your responsible contact, and we will provide you with professional technical support.
 
d). Products returned for warranty replacement and repair:
 
     1. For one of the following situations, free replacement shall be made:
 
    >The quality problem of the product itself
    >Aging, lightning damage, etc., or any damage caused by non-artificial reason during normal usage.
 
    2. For one of the following situations, free replacement cannot be made:
 
    >Product has passed the warranty period;
    >Caused by artificial damage(Such as: incorrect installation and use, removed, or modified, etc.)
    >Any disassembling or modification to products by any person without Opplei’s written permission.
    >The returned unit (or photographed unit) appears not to be from Opplei’s production.
    >Damage caused by majeure force;